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How to create WOW! Customer Experiences that drive repeat business and referrals
When it comes to customer experience excellence, good experiences simply aren’t good enough. Your customers demand and expect WOW:
Wonderful – an experience that goes beyond great
Only – an experience that only you can provide
Winning – an experience that wins them over for life
In this exclusive webinar, New York Times and Wall Street Journal bestselling author Dr. Joseph A. Michelli will share how global brands like Mercedes Benz, Ritz Carlton and MindChamps created WOW customer experiences.
As a special treat, MindChamps Founder CEO David Chiem will share his personal journey in creating a global WOW brand from zero.
What you'll learn
In this virtual workshop, you will:
What is a WOW experience
How listening delivers WOW
How to WOW your team to WOW your customers
Unleashing the WOW factor through service recovery ...and much more!
Who Should Attend?
- C-Suite Executives
- Managers
- Businessmen & Entrepreneurs
- Service and Sales Executives
- Anybody who wants their business to have the WOW factor!
Corporate Leaders specialising in:
- Human Resources
- Marketing & Branding
- Corporate Communications
- Customer Service & Experience
- Quality Assurance
When
12 November 2021
10:00am (SGT) / 1:00pm (AEDT)
Early Bird Promotion Code: EB30
Where
A live feed on Zoom
(you’ll receive detailed instructions
on how to set everything up
after you register)
Who Is Dr. Joseph A.
Michelli
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.
Dr. Michelli helps leaders and business owners define and build memorable brands. He activates people, processes, and technology to consistently deliver service experiences that drive loyalty and sustained profits. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, and New York Times #1 bestselling author. His books include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, The MindChamps Way: How to Turn an Idea Into a Global Movement.
Building Your Organisation's
Legacy
Delving into the inside stories of companies like Mercedes-Benz, Starbucks, Ritz-Carlton & MindChamps, Dr. Michelli reveals how these businesses and their founders define powerful purposes, forging die-hard brands that have resonated with millions of consumers.
TEDx – “Is Your Legacy Personal, Or All Business?”
The Michelli Experience – “The Subway Legacy”
What People Say About Him
Absolutely spot on. A true professional… fantastic accolades from the participants.
AMERICAN EXPRESS
Practical, proven ideas and strategies that you can apply immediately.
BRAIN TRACYBestselling author of Million Dollar Habits
It was an honor to have Joseph as the keynote speaker at one of our staff assemblies. He provided meaningful and practical insights on what it meant to serve the affluent guest while maintaining authenticity. Employees were challenged to create their own personal legacy by sharing their unique and magical gifts.
MARCIA BROWN-KELLYCertified Professional Coach | HR Consultant at MyLeadCoach LLC
I heard Joseph speak at a conference I just attended. He spoke about many things especially customer service, how to maintain it, how to exceed expectations and how to set up and identify the necessary systems. I have heard many speakers but never have I heard one that impacted me professionally and personally as Joseph.
BRYAN BLOOMFounder at Mover Search Marketing (Inbound Passion LLC) | SEO and PPC Expert
Dr. Joseph Michelli is a captivating speaker who excels at motivating professional audiences to focus on what’s truly most important in their own maximized performance. Combining penetrating insight, a great sense of humor, and a wealth of practical experience from both his own journey and those of his clients, Dr. Michelli is the rare individual who’s able to lead motivated individuals into a more profound awareness of their own ability to change the world.
STEPHAN SHIELDSSenior Consultant at Gallup
Dr. Michelli’s keynote speeches have inspired and challenged our company to higher standards of excellence and his books have become the holy grail of service for our team members.
DAVE ANDERSONFounder of Famous Dave's of America
